Refund Policy

Thank you for choosing DDC Software Solutions W.L.L. We are committed to providing high-quality services to our clients. This refund policy outlines our guidelines regarding refunds for our services.

1. Software Development Services

For custom software development projects, refunds are handled according to the terms specified in your contract. Generally, we operate on milestone-based payments, and refunds may be considered for work that has not yet been initiated.

2. Server Administration Services

For ongoing server administration services, refunds may be provided on a prorated basis for the unused portion of the service period if cancellation occurs before the end of a billing cycle.

3. Web Development Services

For web development projects, refunds are subject to the stage of completion:

• If work has not begun: Full refund minus administrative fees (10%)
• If work is in progress: Partial refund based on the percentage of work completed
• If work is completed: No refund is available

4. Refund Process

To request a refund, please contact our customer service team at d.dicarlo@ddcs.bh with your order details and reason for the refund. All refund requests will be reviewed on a case-by-case basis.

Approved refunds will be processed within 14 business days and will be issued using the original payment method when possible.

5. Exceptions

We reserve the right to make exceptions to this policy at our discretion. Factors that may be considered include the nature of the services provided, the reason for the refund request, and the client's history with our company.